Grovega

Grovega Feeds Privacy Policy

Effective date: October 17, 2026

This Privacy Policy explains how HND Solutions Pvt Ltd (“we”, “us”, “our”), publisher of the Grovega brand, collects, uses, stores and shares information when you install and use the Grovega Google Shopping Feed app (the “App”) on your Shopify store. By installing or using the App, you agree to the practices described here.

  • Publisher: HND Solutions Pvt Ltd (India)
  • Brand: Grovega
  • Website: grovega.com
  • Registered address: B-623, Money Plant High Street, Gota Road, near Ganesh Glory, V2, Jagatpur, Ahmedabad, Gujarat 382470
  • Contact for privacy requests: support@grovega.com

1. Who this policy applies to

This policy is written for merchants who install the App (our customers). The App is a business-to-business tool used inside the Shopify admin. We do not market to, or knowingly collect data about, the end shoppers who visit your store, beyond the aggregate product-level information described in Section 3.

2. What the App does

The App generates product feeds for Google, Meta, Bing, TikTok and Pinterest, and can push your products directly to Google Merchant Center and Meta catalogs. To do this, it reads your product catalog from Shopify and, with your configuration, sends product data to the advertising and shopping channels you choose.

3. Shopify permissions we request and why

When you install the App, Shopify asks you to approve the following access scopes:

  • read_products: to read your product and variant catalog so we can build and maintain your feeds.
  • read_orders: used only to compute aggregate, per-product sales counts (approximately the number of units sold over the last ~60 days) so we can tag best-selling products in your feeds.

Important: We use read_orders solely to derive per-product units-sold counts. The App does not store customer personal data from your orders, no customer names, addresses, email addresses, or payment information. We retain only aggregate per-product quantities.

4. Information we collect and store

We store the following in our own PostgreSQL database hosted on secure servers:

a. Shop information

  • Your myshopify domain, shop name, shop contact email, country, currency, and your chosen plan.

b. Product catalog snapshot

  • A snapshot of your products and variants, including title, description, price, images, SKU, barcode/GTIN, product type, tags, product metafields, and availability.

c. Aggregate sales data

  • Per-product units-sold counts derived from your orders (as described in Section 3). No individual order or customer details are stored.

d. Support tickets

  • When you submit a support request, we store your email address, your message, the ticket category, and any optional screenshot image you choose to attach.

e. Connected-channel credentials (only if you connect direct API push)

  • If you connect direct push to Google and/or Meta, we store the OAuth access and refresh tokens for those accounts. These tokens are stored encrypted using AES-256-GCM.

5. How we use this information

We use the information above to:

  • Build, update and serve your product feeds for Google, Meta, Bing, TikTok and Pinterest.
  • Push product data directly to Google Merchant Center and Meta catalogs where you have configured it.
  • Tag best-selling products using aggregate units-sold counts.
  • Provide customer support and respond to your tickets.
  • Operate, maintain, secure and improve the App.

We do not use your data for advertising or tracking of your end shoppers.

6. How we share information

We share information only as needed to provide the App:

  • Destinations you configure. Product data is sent to the channels you set up, Google (Merchant Center / Content API), Meta (catalog), and the feed URLs you paste into those and other platforms. Feed URLs are publicly reachable but protected by an unguessable token.
  • Sub-processors and third parties. We rely on the following categories of third parties to operate the App:
  • Shopify: the platform the App runs on.
  • Google: to deliver feeds and direct catalog pushes.
  • Meta: to deliver feeds and direct catalog pushes.
  • Resend: to send transactional support-notification emails to our team.
  • Our hosting / infrastructure provider: to host the App and its database.

We use Hostinger for hosting and infrastructure.

We do not sell your data, and we do not use it for advertising or tracking of end shoppers.

7. Cookies

The App is embedded in the Shopify admin and uses only essential session cookies needed for it to function. We do not use third-party advertising or tracking cookies.

8. Data retention

We retain your data for as long as the App is installed on your store. When you uninstall the App, your data is deleted/purged within 30 days. Support tickets may be retained for a reasonable period to resolve and document support issues, subject to the same deletion on request.

9. Security

We store data on secure servers and encrypt connected-channel OAuth tokens using AES-256-GCM. While no system can be guaranteed completely secure, we take reasonable technical and organizational measures to protect your information.

10. Shopify mandatory compliance webhooks

The App honors Shopify’s mandatory privacy webhooks:

  • customers/data_request: responding to a shopper data request relayed by Shopify.
  • customers/redact: redacting shopper data on request.
  • shop/redact: purging your shop’s data after uninstall.

Because the App does not store end-shopper personal data, requests under customers/data_request and customers/redact typically return no stored personal data for us to disclose or erase.

11. Your rights (GDPR and CCPA)

Depending on where you are located, you may have rights to access, correct, or request deletion of your data, among others, under laws such as the EU/UK GDPR and the California Consumer Privacy Act (CCPA). To exercise these rights, contact us at support@grovega.com. We will respond in accordance with applicable law. We do not sell personal information.

12. International transfers

We are based in India and our service providers may process data in other countries. Where required, we take appropriate steps so that your data is handled in line with this policy and applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the effective date above and, where appropriate, notify you. Continued use of the App after changes take effect means you accept the updated policy.

14. Contact us

Questions or requests about this policy or your data:

  • HND Solutions Pvt Ltd
  • B-623, Money Plant High Street, Gota Road, near Ganesh Glory, V2, Jagatpur, Ahmedabad, Gujarat 382470
  • support@grovega.com